TERMS OF USE

        TERMS OF USE

       Please read these terms carefully before using our site.
      *Use of this site for anyone below 18 years of age or under the legal smoking age in their respective country is prohibited.*

       Regarding Customs:-

1. Please make sure you are compliant with all your local regulations before placing an order. All items will be declared accurately with the correct description, value and origin. To avoid potential customs problems, it is advised you check with your local customs authorities whether you can import our products.
2. Customs authorities (worldwide) often assess duties and tariffs on tobacco products, these are the responsibility of the buyer. Please only order from our store if you understand that you may be charged duties and that you are willing to accept them. Anyone who orders from us and refuses packages because of assessed duties will have their account with us terminated.

       Shipping and Refund policy:-

1. We have guaranteed delivery. Meaning if your package goes missing or is lost in transit, we will refund or reship at our discretion. However, accounts are marked every time a claim is made, and if an account is deemed to be making fraudulent claims, it will be terminated, and an investigation will be lodged with the local postal inspector. In addition, these claims will be pursued to the full extent with the assistance and co-operation of the law.
2. For items that arrive damaged or mouldy, we will offer a resolution to the client to make them whole. This will include either a partial credit, partial refund, or full refund upon returning the box. In case you request for the box to remain sealed, it means we cannot inspect it prior to dispatch, and we may not be responsible for the condition it arrives in.
3. If a full box is returned by the customer, we require advance notice as well as a clear picture of the condition of the sticks being returned. Once the box has arrived back in our warehouse and inspected, a full refund will be issued.
4. No refunds will be issued on account of taste, draw, construction, or aroma. Cigars are made from a natural leaf and variance between boxes is to be expected.
5. We will not be responsible for non-deliveries if the address provided was incorrect or if you refused the package due to duties and it was confiscated.
6. Cigars Europe, Inc. reserves the sole and final decision in handling disputes.

       Miscellaneous:-

1. We reserve the right to cancel any order without reason.
2. We will not be bound to honor any clearly incorrect prices on mailers or the storefront due to human error.
3. Anyone who misuses the one-time use promotion codes will have their account terminated.
4. Anyone who fraudulently lodges a chargeback will be pursued to the full extent of the law.

    - We appreciate your co-operation and understanding.
       Thank you.